Veldhoven, Netherlands
Internship Explorer
Internship Explorer
The Diagnostics team within Customer Support develops solutions that help service engineers resolve issues quickly in the field. These solutions support the full path from detecting system failures to identifying the root cause and planning the right recovery actions. With thousands of engineers worldwide depending on our tools, the challenge is to ensure that essential information reaches them at the right moment. Your internship will help improve how these diagnostic solutions are shared and adopted across the global service network. By strengthening this communication flow, you will directly contribute to system uptime and customer satisfaction. You will work on improving how diagnostic solutions are communicated and used by service engineers around the world. The current communication flow relies on key-users, which creates a bottleneck and limits the reach of available solutions. Your task is to design a scalable and practical strategy that fits the fast-paced operational environment of our engineers. Your main responsibilities will be: * Analyze the current communication approach and identify bottlenecks. * Investigate why some engineers do not use existing diagnostic solutions. * Map the information needs of service engineers in operational environments. * Propose improvements that increase awareness and adoption of diagnostic tools. * Design communication methods that reach all engineers without disrupting their workflow. * Create a scalable approach using existing structures such as key-users and media packages. * Embed your strategy into the daily workflow of the global service community. This is a master's (thesis) internship for a minimum of 5 months, 5 days per week (4 days can be discussed), the team works 4 days on-site. The start date is set at the end of August, starting earlier is possible.
