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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

24Open Positions

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Customer Assistant - Cafe

Marks and Spencer
Found 1 month ago
Location
Lisburn, United Kingdom
Time
Part-time
Work Mode
On-site
Salary
Not disclosed
Visa Help
Not disclosed
Last Verified
1 month ago

Skills & Qualifications

Technical Skills

  • digital tools
  • digital learning solutions
  • digital capability
  • digital tools and applications

Soft Skills

  • handle pace
  • stay calm under pressure
  • deliver warm, five-star service
  • brand ambassador
  • impeccable food safety standards
  • juggling orders and queues
  • relentlessly focused on delivering quality under pressure
  • Teamwork
  • adapt quickly
  • open mindset
  • positive attitude
  • great attention to detail
  • open to feedback
  • Sets performance objectives for self
  • Takes accountability for planning and managing own work efficiently
  • curious
  • asks questions
  • Effective at communicating
  • In control of their own reactions
  • Copes well with change
  • recovers quickly from its impact
  • Builds positive relationships
  • good listener
  • getting to know people
  • establishing a connection

Job Description

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. * Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. * Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. * At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. * Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. * Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

Requirements

  • Being digitally confident is essential
  • Efficiency and effectiveness are key aspects of your role
  • Fast and relentlessly focused on delivering quality under pressure
  • Teamwork matters
  • Flexibility is also vital
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
  • Understands how M&S operates, it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Related Field

  • Customer Experience and Support

Related Subfield

  • Customer Support

Languages

  • English

Nice to Haves

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
▶Apply Now

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