Sanremo, Italy
Internship Explorer
Internship Explorer
The Guest Personal Assistant will provide the Welcome Lounge team with essential support, ensuring a smooth client experience and collaborating in tracking clients visiting The Mall Sanremo. The person will work in a very dynamic context, guaranteeing the best shopping experience for our clients. Welcome clients visiting The Mall Luxury Outlets and provide excellent customer service. Assist with the loyalty program by inviting clients to subscribe, explaining points accumulation, and managing rewards redemption. Support clients as a personal shopper, when requested. Record individual guests and groups using The Mall Luxury Outlets’ digital tools. Handle client requests received via email and phone, coordinating with the Tourism Marketing Team. Coordinate with The Mall Luxury Outlets partners to help ensure service standards are respected. Check the In Mall image and its alignment with The Mall Luxury Outlets guidelines, sharing updates with the Marketing team. Present and sell The Mall Luxury Outlets Collection, supporting product storytelling and collecting sales and client feedback. Support clients as a personal shopper, when requested.
