How do I apply for the Administration and Service Co-ordinator Assistant position at Scottish Apprenticeships and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

Is the internship at Scottish Apprenticeships paid and what compensation can candidates expect?

Yes, this is a paid internship opportunity. Exact compensation details are typically finalized during the company interview process.

What are the working arrangements and expected duration for the Administration and Service Co-ordinator Assistant role?

This position is a full-time, structured as a not disclosed role, with an expected duration of 36 months.

What educational background or degree level is required for the Administration and Service Co-ordinator Assistant at Scottish Apprenticeships?

Candidates are generally expected to be holding or pursuing the following degree levels: Bachelor.

Does Scottish Apprenticeships provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

Administration and Service Co-ordinator Assistant

Scottish Apprenticeships

Found 2 months ago

Location

Edinburgh, United Kingdom

Duration (Months)

36 Months

Time

Full-time

Work Mode

Not disclosed

Salary

£14,723 per year

Visa Help

Not disclosed

Last Verified

2 months ago

Education

Bachelor

Skills & Qualifications

Soft Skills

Strong communication and organisational skills
Willingness to learn and take on responsibility
Ability to work in a fast-paced environment
Good attention to detail and time management
Adaptable and flexible in approach to work required
Excellent Interpersonal Skills
Reliable
Teamwork - actively contributes to the team and strives to improve teams’ effectiveness through personal commitment.
Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.
Communication – communicates clearly and concisely, impressing others and ensuring understanding of a relevant information in all circumstances.
Commercial Awareness – understands the importance for managing costs and expense, applying the necessary controls.
Risk Management – is aware on the impact on risk to the business and applies the necessary controls.
Adaptability – is responsive and open to changing circumstance.
Drive for Excellence – aims to deliver a high standard of work.
Self-Motivation and Development– is confident in own ability and is motivated to deliver, using opportunities to further develop.
Customer Awareness – responsive to the needs of the customer and aims to deliver customer satisfaction.

Job Description

Administration and Service Coordinator Assistant role will support the allocation and coordination of reactive, planned, and service installation works between Clients and Engineering staff. This role is designed to develop the skills, behaviours, and knowledge required to progress into a fully competent Service Coordinator position, while supporting our commitment to high service standards and customer satisfaction. The objective of this role is to focus on the expected team behaviours for achieving significant results and outcomes for the business helping our business to maintain its leading edge status within the industry and our reputation with our customers. Key Responsibilities and Accountabilities • To learn and demonstrate effective team behaviours that contribute to positive business outcomes • To develop an understanding of service delivery within the Fire and Security Service environment • To support the business in maintaining its industry-leading reputation and strong customer relationships Key Responsibilities and Learning Accountabilities Under supervision and with ongoing training, you will: Service Desk & Call Handling • Assist with incoming service calls and service requests • Log jobs accurately on internal systems • Learn how to prioritise reactive and planned works Job Allocation & Coordination • Support the allocation of jobs to Field/Service Technicians and approved subcontractors • Assist with coordinating engineer revisits and maintenance schedules • Help distribute maintenance visits and pre-planned works Administration & Systems • Review electronic timesheets with guidance • Update client portals and internal systems accurately • Assist with on-call administration and system updates • Support the creation and issuing of job packs Client & Engineer Communication • Help arrange reactive and planned maintenance appointments with end users • Issue pre-planned maintenance schedules to Clients and Service Managers • Maintain professional communication with Clients, Engineers, and internal teams Performance & Reporting • Support pending call reporting and escalation processes • Learn how maintenance KPIs are monitored and achieved • Assist with tracking and reducing WAIT information • Liaise with Service and Operations Managers regarding performance data

Requirements

Administration Experience
Computer Literacy Skills
Adaptable and flexible in approach to work required
Excellent Interpersonal Skills
Reliable
Strong communication and organisational skills
Willingness to learn and take on responsibility
Ability to work in a fast-paced environment
Good attention to detail and time management
Basic IT skills (training provided on company systems)

Business & Strategy

Project Management

Languages

English

Nice to Haves

Basic IT skills (training provided on company systems)

Apply Now

8Open Positions