Edinburgh, United Kingdom
Internship Explorer
Internship Explorer
Administration and Service Coordinator Assistant role will support the allocation and coordination of reactive, planned, and service installation works between Clients and Engineering staff. This role is designed to develop the skills, behaviours, and knowledge required to progress into a fully competent Service Coordinator position, while supporting our commitment to high service standards and customer satisfaction. The objective of this role is to focus on the expected team behaviours for achieving significant results and outcomes for the business helping our business to maintain its leading edge status within the industry and our reputation with our customers. Key Responsibilities and Accountabilities • To learn and demonstrate effective team behaviours that contribute to positive business outcomes • To develop an understanding of service delivery within the Fire and Security Service environment • To support the business in maintaining its industry-leading reputation and strong customer relationships Key Responsibilities and Learning Accountabilities Under supervision and with ongoing training, you will: Service Desk & Call Handling • Assist with incoming service calls and service requests • Log jobs accurately on internal systems • Learn how to prioritise reactive and planned works Job Allocation & Coordination • Support the allocation of jobs to Field/Service Technicians and approved subcontractors • Assist with coordinating engineer revisits and maintenance schedules • Help distribute maintenance visits and pre-planned works Administration & Systems • Review electronic timesheets with guidance • Update client portals and internal systems accurately • Assist with on-call administration and system updates • Support the creation and issuing of job packs Client & Engineer Communication • Help arrange reactive and planned maintenance appointments with end users • Issue pre-planned maintenance schedules to Clients and Service Managers • Maintain professional communication with Clients, Engineers, and internal teams Performance & Reporting • Support pending call reporting and escalation processes • Learn how maintenance KPIs are monitored and achieved • Assist with tracking and reducing WAIT information • Liaise with Service and Operations Managers regarding performance data
