Paris, France
Internship Explorer
Internship Explorer
Within the Group Customer Care Department, you will support the Director in deploying the global strategic roadmap. This internship is a total immersion in the customer experience transformation of a global industry leader, involving international coordination with high-level stakeholders. Your Key Missions 1. Strategic Steering & Management Support Support the Customer Care Director in the operational deployment of the Group roadmap. Prepare presentation materials and strategic files for General Management. Monitor market best practices regarding Customer Relationship Management. 2. Governance & International Coordination Organize and structure key deadlines with the team and the Customer Care Directors of worldwide subsidiaries. Prepare the agenda and ensure follow-up on actions to guarantee country alignment with the Group strategy. 3. PMO (Project Management Office) & Team Support Assist the 4 BPOs in structuring their respective projects (processes, tools, performance indicators,...). Coordinate information flows between the various ongoing projects to ensure overall consistency. 4. Project Leadership Depending on your autonomy and interests, you will take direct responsibility for one or more initiatives (e.g., deployment of a new tool, harmonization of a specific process, creation of a steering dashboard).
