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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

24Open Positions

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Apprentice Customer Quality Technician (Level 2)

Severn Trent
Found 1 month ago
Location
Tewkesbury, United Kingdom
Duration (Months)
12 Months
Time
Full-time
Work Mode
On-site
Salary
£22,500
Visa Help
Not disclosed
Last Verified
1 month ago

Skills & Qualifications

Technical Skills

  • Water Quality testing
  • Level 2 qualification in Customer Service

Soft Skills

  • ‘can do’ attitude
  • take accountability for decisions and actions
  • take pride in their work
  • love of variety in a role
  • ability to adapt to a dynamic, fast-paced working environment
  • Ability to quickly prioritise tasks
  • initiative to dive head-first into problem solving
  • quick on your feet to respond
  • Excellent communication and collaboration skills
  • enjoy working with multiple teams
  • Ability to analyse and interpret information
  • effectively communicate this to different team members and audiences
  • Ability to travel freely across our patch to visit different sites and travel to meetings and training days
  • Curiosity to learn quickly in a reactive and dynamic working environment
  • Working as a team, across different functions
  • range of questioning skills, including listening, and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery
  • How to frequently and consistently communicate and work with others in the interest of helping customers efficiently

Job Description

Our Apprentice Customer Quality Technician Programme offers the perfect blend of personal and professional development, exposing you to the core of our business. You’ll be supported every step of the way. Your role will be to gain practical experience in a few teams developing your knowledge and understanding of Severn Trent and the processes. All of this will allow you to further develop your skills so you can communicate data effectively to a wide variety of stakeholders. Furthermore, you'll spend time with our customer-facing teams, delivering high-quality services and ensuring water quality standards are met in line with regulations and company policies. We welcome all apprentices from diverse backgrounds, as we know diverse minds bring new ideas and a different way of thinking. We are looking for someone who wants to build their career with us and grasp new opportunities, and in return we will support you with varied experiences, training and development to provide a grounding for your future career.

Requirements

  • A full UK driving licence and access to your own vehicle is required upon beginning the role.
  • If you don't already have GCSEs in English and maths, you will need to take functional skills as part of the apprenticeship, which is an alternative to GCSEs and achieve a Level 1 while continuing to work to a Level 2. This will need to be achieved prior to completion of your apprenticeship.

Related Field

  • Operations and Logistics

Related Subfield

  • Quality Control & Compliance

Languages

  • English
▶Apply Now

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