Milano, Italy
Internship Explorer
Internship Explorer
Manage all presales activities with the goal to convert effectively incoming sales leads, ensuring strong performance in terms of conversion and average order valueManage customer care daily activities: handling customers’ inquiries and requests through emails and callsInteract with suppliers to manage customers’ requests and negotiate the best solution for the company and its customersWork closely with other departments (Logistics, Catalogue Management and Technology) to ensure an excellent level of customer experienceCustomer loyalty and retention initiativesContinuously evaluate internal customer care processes and propose business development initiativesOffer information
