Peterborough, United Kingdom
Internship Explorer
Internship Explorer
Systems & Technical Training * Design, plan and deliver training for employees and consultants on all in-house systems, with a strong focus on the Salesforce case management system * Deliver structured onboarding training for new starters and refresher or development training for existing users * Assess individual and group training needs and adapt delivery accordingly * Provide follow-up and ad-hoc support to users to ensure confidence, accuracy and full system adoption * Maintain and update system training materials in line with system releases and enhancements Digital Learning & Content Creation * Create engaging training materials aligned to company brand guidelines, using a variety of delivery methods * Develop step-by-step digital guides, job aids and user documentation * Create and maintain in-house training videos Training Delivery & Facilitation * Deliver remote training sessions using Microsoft Teams and other collaboration platforms * Communicate confidently with users at all levels, adapting pace and approach to suit the audience * Deliver soft-skills training sessions in collaboration with departments (e.g. communication, confidence, process adoption) * Ensure a positive learner experience through patience, flexibility and strong customer service Learning & Development Collaboration * Work closely with the L&D Manager to design and develop content for management development programmes * Support departments with PDR-related training and coaching conversations * Work with stakeholders to explain and support the effective use of the Apprenticeship Levy * Collaborate with HR, IT and departmental leads to ensure training aligns with business priorities and change initiatives Continuous Improvement & Engagement * Gather feedback and evaluate the effectiveness of training using qualitative and quantitative methods * Identify skills gaps, system adoption issues and opportunities for improvement * Contribute ideas to enhance training methods, tools and learner engagement * Support a culture of continuous learning, innovation and collaboration
