Mallorca, Spain
Internship Explorer
Internship Explorer
This position is available for a period of 4 to 6 months starting in March 2026. 🎯 Your Mission: As an Onsite Concierge Assistant within the Conciergerie & Stay team, you will play a supporting role in managing and assisting our clients on-site with concierge and property-related requests. You will help the team welcome our international clientele in various rented properties while upholding Le Collectionist brand standards. In close collaboration with the Pre-Arrival Team, you will assist in strengthening our network of local partners to offer our clients the highest quality services and experiences. ✨ Your Responsibilities: Pre-Arrival Preparation * Take part in property visits where guests are expected. * Support the Pre-Arrival Team in gathering the necessary information for stay preparations. * Assist in updating property information in internal tools. * Contribute to preparing properties (shopping, gifts, amenities) ahead of guest arrivals. * Help the team establish contact with clients before their arrival. Guest Welcome and Stay Follow-Up * Welcome guests alongside the team, ensuring the villa is ready and in perfect condition. * Participate in villa tours and guide guests through the property’s facilities. * Be available to assist with concierge requests or service adjustments. * Observe and learn the procedures for handling and processing payments. Check-Out and End-of-Stay Follow-Up * Assist the team to ensure a smooth check-out process and help inspect the property in the presence of guests. * Contribute to documenting final observations and any potential damages. * Help follow up on billing and payments in collaboration with the Pre-Arrival Team. Administration and Payment Management * Support the team in invoicing and payment collection in collaboration with the Pre-Arrival Team. * Document property condition observations after guest departures.
