How do I apply for the Client Services Apprentice position at Fidelity International and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

Is the internship at Fidelity International paid and what compensation can candidates expect?

Yes, this is a paid internship opportunity. Exact compensation details are typically finalized during the company interview process.

What are the working arrangements and expected duration for the Client Services Apprentice role?

This position is a not disclosed, structured as a on-site role, with an expected duration of 24 months.

What educational background or degree level is required for the Client Services Apprentice at Fidelity International?

Candidates are generally expected to be holding or pursuing the following degree levels: Bachelor.

Does Fidelity International provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

Client Services Apprentice

Fidelity International

Found 1 month ago

Location

Dublin, Ireland

Duration (Months)

24 Months

Time

Not disclosed

Work Mode

On-site

Salary

€25,250 with a €500 sign-on bonus

Visa Help

Not disclosed

Last Verified

1 month ago

Education

Bachelor

Skills & Qualifications

Technical Skills

Microsoft Word
Excel
Power Point

Soft Skills

Providing first line support to customers, advisers, or members while being part of a collaborative and diverse team environment.
Handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
Explaining financial products clearly, providing knowledge and guiding customers to helpful tools and information.
Taking ownership of each interaction, helping customers manage their investments easily, ensuring full resolution.
Logging and escalating any potential risks, fraud cases, or vulnerable situations.
Handling complaints constructively, aiming for early resolution.
Identifying innovations and supporting new projects and initiatives.
an interest in people
customer satisfaction
problem solving
build rapport and networks with fellow employees internally and customers externally
look for new ways to improve the services we offer through showcasing Fidelity’s values of integrity and trust.
highly energetic and inquisitive with a creative mind
continuously look to identify new ways of working and solving problems.
interest in learning
integrity
trust
brave
bold
curious
compassionate

Job Description

Client Service Apprenticeship Programme Dublin Ireland - September 2026 Title: Client Services Apprentice Department: Client Services Location: Dublin, Ireland Reports to: Department Managers Job Type: 2-year Fixed Term Contract starting in September 2024 Apprenticeship: Higher certificate in International Financial Services - Level 6 Salary: €25,250 with a €500 sign-on bonus

Requirements

Be available to join us in September 2026
Minimum entry requirements are a grade H7/O6 or above in five leaving certificate (or equivalent) subjects. A minimum of grade O6 must be obtained in English. A minimum of grade O6 or a B2 or above in Foundation level must be obtained in Mathematics.
Holders of a QQI Level 5 Certificate in Business (or equivalent) or QQI Level 6 Advanced Certificate in Business (or equivalent) can apply for entry onto the programme.
Non-standard applications will be also considered on an individual basis.
Applicants under 21 will be assessed based on Leaving Certificate or equivalent.
Applicants must be a minimum of 18 years of age before commencing the academic programme.
Have good computer skills (knowledge of Microsoft Word, Excel and Power Point preferred)
Have excellent communication skills
Please also refer to the specific educational entry requirements for this apprenticeship Higher certificate in International Financial Services - Level 6

Customer Experience and Support

Customer Support

Languages

English

Nice to Haves

Integrity
Trust

Apply Now

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