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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

15Open Positions

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Customer Services Assistant

Samsonite International
Found 3 weeks ago
Location
Oudenaarde, Belgium
Duration (Months)
12 Months
Time
Full-time
Work Mode
Hybrid
Salary
competitive salary package
Visa Help
Not disclosed
Last Verified
3 weeks ago

Education

  • Bachelor

Skills & Qualifications

Technical Skills

  • Excel
  • AI tools
  • Salesforce
  • SAP

Soft Skills

  • customer and service oriented
  • accurate and communicative
  • team player
  • flexible, pro-active and show problem-solving skills
  • ability to adapt to changing priorities

Job Description

For the Service after Sales Team based in the European Head office in Belgium (Oudenaarde), Samsonite is currently looking for an enthusiastic Customer Service Assistant. In this role, you will become part of a dynamic team that constantly strives for customer satisfaction and loyalty throughout the full customer journey. You will work closely together with the Customer service teams in our local offices, but also with our repair centers and the logistics department, and with the central IT/Digital team, with the aim to ensure smooth operations. This role demands a blend of effective communication, problem-solving abilities, and a customer-centric mindset to ensure each customer feels valued and supported.

Requirements

  • Be multilingual with a good knowledge of Dutch, French and English
  • Be open to familiarize themselves with common customer service software and tools to enhance your technical proficiency (knowledge of Salesforce is a plus)
  • Demonstrate interest in AI tools in all aspects of the business
  • Have a good knowledge of Excel
  • Possess good analytical skills
  • Having SAP experience is a plus
  • Be customer and service oriented
  • Be accurate and communicative
  • Be a team player
  • Be flexible, pro-active and show problem-solving skills
  • Demonstrate the ability to adapt to changing priorities

Related Field

  • Customer Experience and Support

Related Subfield

  • Customer Support

Languages

  • Dutch
  • French
  • English

Nice to Haves

  • Salesforce
  • SAP
▶Apply Now

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