How do I apply for the Customer Services Assistant position at Samsonite International and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

Is the internship at Samsonite International paid and what compensation can candidates expect?

Yes, this is a paid internship opportunity. Exact compensation details are typically finalized during the company interview process.

What are the working arrangements and expected duration for the Customer Services Assistant role?

This position is a full-time, structured as a hybrid role, with an expected duration of 12 months.

What educational background or degree level is required for the Customer Services Assistant at Samsonite International?

Candidates are generally expected to be holding or pursuing the following degree levels: Bachelor.

Does Samsonite International provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

Customer Services Assistant

Samsonite International

Found 3 weeks ago

Location

Oudenaarde, Belgium

Duration (Months)

12 Months

Time

Full-time

Work Mode

Hybrid

Salary

competitive salary package

Visa Help

Not disclosed

Last Verified

3 weeks ago

Education

Bachelor

Skills & Qualifications

Technical Skills

Excel
AI tools
Salesforce
SAP

Soft Skills

customer and service oriented
accurate and communicative
team player
flexible, pro-active and show problem-solving skills
ability to adapt to changing priorities

Job Description

For the Service after Sales Team based in the European Head office in Belgium (Oudenaarde), Samsonite is currently looking for an enthusiastic Customer Service Assistant. In this role, you will become part of a dynamic team that constantly strives for customer satisfaction and loyalty throughout the full customer journey. You will work closely together with the Customer service teams in our local offices, but also with our repair centers and the logistics department, and with the central IT/Digital team, with the aim to ensure smooth operations. This role demands a blend of effective communication, problem-solving abilities, and a customer-centric mindset to ensure each customer feels valued and supported.

Requirements

Be multilingual with a good knowledge of Dutch, French and English
Be open to familiarize themselves with common customer service software and tools to enhance your technical proficiency (knowledge of Salesforce is a plus)
Demonstrate interest in AI tools in all aspects of the business
Have a good knowledge of Excel
Possess good analytical skills
Having SAP experience is a plus
Be customer and service oriented
Be accurate and communicative
Be a team player
Be flexible, pro-active and show problem-solving skills
Demonstrate the ability to adapt to changing priorities

Customer Experience and Support

Customer Support

Languages

Dutch
French
English

Nice to Haves

Salesforce
SAP

Apply Now

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