Bristol, United Kingdom
Internship Explorer
Internship Explorer
Play a vital role supporting our Regional Service Centres and National Underwriting division Build relationships with key stakeholders across NFU Mutual This is a part time (21 hours per week) hybrid role with 80% homeworking options and 20% in our Bristol office after successful training We’re seeking a dedicated professional to join our Centralised Exceptions Team, ensuring seamless claims processing and efficient document routing to support our Regional Service Centres. You’ll work three full days/21 hours a week, however we can discuss what the best options might look like for you. In this role, you'll play a key part in maintaining operational excellence by accurately managing documents and processing claims payments with precision, following established guidelines and within your authority limits to meet service level agreements (SLAs). Your responsibilities will include reviewing and forwarding unmatched or unreferenced documents to the correct destination, liaising with policyholders, regions, agents, and suppliers as needed. You’ll securely handle and distribute cheques, and valuable items while ensuring compliance and security protocols are met. Effective collaboration is essential to achieving our objectives. Building strong relationships with regional teams, policyholders, agents, and suppliers will be crucial to enhancing overall performance and customer experience.
