Amsterdam, Netherlands
Internship Explorer
Internship Explorer
We are looking for a Supply Chain Intern to join our Benelux Customer Operations Team starting in July. During your internship, you will mainly support the NL Customer Operations Team (responsible for Customer Management, Customer Collaboration & Customer Logistics) to reach a truly customer centric mindset. You will equally work closely together with Demand & Supply Planning, Logistics, VAS, Quality, Finance & the Commercial Department. Close collaboration with the BE colleagues to share best practices & align ways of working will also be part of your tasks. * Daily order management – Our orders are received through EDI, but it will be your task to manage if they were received correctly and do manual adjustments when needed. * Act as main contact for the customer – Ensure clear and standardized communication with our customer, exchanging information on delivery dates changes, out of stocks, among others. * Coordinate execution with our warehouse and transport partners – Coordinate with our logistics partners to make sure we do what is needed to satisfy our customer. * Daily fire-fighting – Unexpected things will happen, such as delivery delays or incorrect products getting delivered. It is your role to react and find the best solution to fix these. * Strive for high service level – Together with our planning and VAS team, you will work to reduce our out-of-stocks by having timely orders, contributing to a high service level. * Manage claims & complaints– Investigate and execute the needed steps to solve complaints, such as over-deliveries or incorrect pricing. * Streamline processes – Simplification is key. You will be responsible to optimize our order management process.
