Peterlee, United Kingdom
Internship Explorer
Internship Explorer
You will provide product and service advice to increase sales and margin in line with the branch objectives. Promote MKM to be the merchant of choice within your area, build a loyal customer base and drive sales opportunities. You will also work towards your L2 T Apprenticeship, whilst also working in the warehouse and yard to give an all round perspective of working in a builder’s merchant. This position will provide a rare opportunity to learn on the job within an established, successful builder's merchant. With the intention to build on your skills and guide you through your own career path, you will be provided with hands on training starting from the grass roots of the business, progressing through the ranks. The only limit is your own ambition! If you are looking for a career with progression opportunities and have a positive attitude towards learning new skills, then we want to hear from you! As part of your role, you will: * Work closely with the Branch Director/ Business Development Manager on all new accounts to introduce the business and arrange an appointment for the Branch. * Support the branch in generating new customers. * Provide friendly, accurate and efficient customer service both via the telephone and face to face. * Identify and approach customers in need of help and advice. * Check product availability and offer alternatives where necessary. * Become a trusted business partner to your customers. * Help to identify issues that could lead to customer complaints / loss of business and proactively resolve these. * Ensure customer details are accurate and recorded correctly. * Other duties as reasonably required as part of the role.
