Barcelona, Spain
Internship Explorer
Internship Explorer
Are you looking for a job where you are responsible for processing installation orders via Salesforce, coordinating installations, and ensuring effective communication with installation partners and customers? Then this might be the perfect opportunity for you! At Webfleet, we’re looking for a highly motivated and proactive Field Service Intern to join our team in Barcelona. You’ll be working closely with a team of six, supporting them in their daily tasks and contributing with your own ideas and suggestions to help drive improvements across the South Region. Your Day-to-Day: Processing Installation Orders via Salesforce: Review and assess new installation and aftersales service requests. Select the appropriate Installation Partner (IP) based on the service requirements and assign corresponding work orders. Manage and coordinate work orders with installation partners and customers, ensuring effective communication (primarily via phone). Installation Coordination: Maintain and update records in Salesforce (SF) and other relevant tracking tools, including monitoring installation progress (planned vs. actual). Ensure accurate transfer of all necessary data, such as vehicle details, and liaise with customers, installation partners, and account managers when needed. Communicate regularly with installation partners and customers to resolve scheduling issues and ensure on-time task completion in line with service level agreements (SLAs). Verify and close work orders upon confirmation of successful installations.
