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Open Positions

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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

8Open Positions

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Customer Assistant - Food

Marks and Spencer
Found 3 weeks ago
Location
London, United Kingdom
Time
Part-time
Work Mode
On-site
Salary
Not disclosed
Visa Help
Not disclosed
Last Verified
3 weeks ago

Skills & Qualifications

Technical Skills

  • digital tools
  • Sparks App
  • in-store devices

Soft Skills

  • down-to-earth
  • thrive under pressure
  • deliver five-star service at pace
  • embrace the transformation
  • passionate
  • take pride in their knowledge
  • roll their sleeves up
  • resilient
  • committed
  • confidently recommending and selling
  • remarkable service
  • make sure our customers feel truly valued
  • staying sharp, fast, and focused
  • go above and beyond
  • serve, sell, fill
  • help drive growth in sales
  • team player
  • contribute to a positive, high-energy environment
  • works hard and supports each other
  • delivering a seamless customer experience
  • Flexibility
  • poised to work across various areas of the store
  • adapting to the changing demands of the retail environment
  • embrace the challenge
  • put customers before tasks every time
  • championing and promoting our brilliant products
  • voice of our customers
  • continually improve
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback
  • asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships
  • being a good listener

Job Description

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today. To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Requirements

  • high-pressure environment
  • staying sharp, fast, and focused when the store is at its busiest
  • go above and beyond, to serve, sell, fill and help drive growth in sales
  • digitally confident
  • utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience
  • ensure they get the products they want when they need them
  • team player
  • contribute to a positive, high-energy environment
  • works hard and supports each other in delivering a seamless customer experience
  • Flexibility
  • poised to work across various areas of the store, adapting to the changing demands of the retail environment
  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Related Field

  • Retail

Related Subfield

  • Retail Sales

Nice to Haves

  • knowledge of M&S Food products
▶Apply Now

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