How do I apply for the IT Support Apprentice position at Scottish Apprenticeships and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

Is the internship at Scottish Apprenticeships paid and what compensation can candidates expect?

Yes, this is a paid internship opportunity. Exact compensation details are typically finalized during the company interview process.

What are the working arrangements and expected duration for the IT Support Apprentice role?

This position is a full-time, structured as a not disclosed role, with an expected duration of 12 months.

What educational background or degree level is required for the IT Support Apprentice at Scottish Apprenticeships?

Candidates are generally expected to be holding or pursuing the following degree levels: Bachelor.

Does Scottish Apprenticeships provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

IT Support Apprentice

Scottish Apprenticeships

Found 1 month ago

Location

Glasgow, United Kingdom

Duration (Months)

12 Months

Time

Full-time

Work Mode

Not disclosed

Salary

£17,000 - £22,000 per year Salary Permanent-time (Full-time hours) Weekly hours of work Not specified Vacancy closing date Glasgow Job location

Visa Help

Not disclosed

Last Verified

1 month ago

Education

Bachelor

Skills & Qualifications

Technical Skills

IT Support
Windows operating systems
Microsoft 365 / Office applications
Ticketing system

Soft Skills

Keen to learn
Comfortable asking questions
Enjoy helping people
Communicate clearly
Stay calm under pressure
Curious about how technology works
Organised
Able to manage multiple tasks
Problem-solving skills
Logical thinking ability
Excellent communication skills
Customer service mindset
Friendly, professional approach
Ability to work well in a team
Willingness to develop new skills

Job Description

Valorem First helps businesses work smarter through practical, cost-effective technology and digital transformation. In this entry-level Service Desk role, you’ll support a range of clients by handling first-line IT support requests and working alongside experienced engineers to resolve technical issues. You’ll gain hands-on experience across different technologies and business environments, making this an ideal starting point for a career in IT. If you’re completing the QA IT Support Professional apprenticeship (SCQF Level 8), you’ll combine real-world work with structured learning to build strong technical and professional skills.

Requirements

IT Support Professional apprenticeship (SCQF Level 8)
Keen to learn
Comfortable asking questions
Enjoy helping people
Communicate clearly
Stay calm under pressure
Curious about how technology works
Organised
Able to manage multiple tasks
Know when to ask for support or escalate issues
Respond to incoming service requests via phone, email, and our ticketing system
Provide first and second line technical support to clients, troubleshooting common issues with guidance from other team members
Log all incidents and service requests accurately and in detail within our ticketing system and in line with our procedures
Monitor and respond to alerts from our remote monitoring platforms under supervision
Escalate complex technical issues to other engineers with clear information about the problem and steps already taken
Follow established procedures and processes to ensure consistent service delivery
Maintain regular communication with clients, keeping them updated on ticket progress
Build knowledge of client environments and their specific requirements
Strong interest in IT and technology with a desire to build a career in technical support
Good problem-solving skills and logical thinking ability
Excellent communication skills – able to explain technical concepts to non-technical users
Customer service mindset with a friendly, professional approach
Ability to work well in a team and ask for help when needed
Basic understanding of Windows operating systems
Basic knowledge of Microsoft 365 / Office applications
Organised approach to work with good attention to detail
Willingness to learn and develop new skills
Eligible to work in the UK

IT & Security

System Administration

Languages

English

Nice to Haves

Basic understanding of Windows operating systems
Basic knowledge of Microsoft 365 / Office applications

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12Open Positions

Open Positions

12Open Positions

IT Support Apprentice

Education

Skills & Qualifications

Technical Skills

Soft Skills

Job Description

Requirements

Related Field

Related Subfield

Languages

Nice to Haves