LE RHEU, France
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JOB PURPOSE Based on the activities assigned by his/her superiors, the technical and planning assistant receives requests for service and plans the work of operational teams on the road. He/she is responsible for ordering the parts required for interventions. Job Description SIGNIFICANT ACTIVITIES Planning - Receive requests for assistance from internal and external stakeholders (customers, operational teams, etc.) via all types of channels (telephone, e- mail, business tools, etc.) - Open and track intervention files for each request in the tool business - Plan interventions in business tools, based on conditions internal and external customers - Communicate changes in work schedules to internal and external stakeholders (customers, operational teams, etc.) - Process internal and external orders for parts required for interventions and follow up on external orders - Plan and organize, if necessary, periodic general safety inspections of equipment within the perimeter, in compliance with regulatory deadlines - Where necessary, commission external service providers to carry out periodic general inspections, and communicate their reports to internal and external stakeholders Administrative management - If necessary, allocate supplier invoices for periodic general safety inspections, and manage any credit requests - Ensure receipt of all necessary documents before scheduling work (signed quotation, purchase order, etc.) - Enter and update work-related data (estimates, authorizations, customer satisfaction, etc.) for the scope of responsibility in business tools RESPONSIBILITIES AND SCOPE FOR ACTION - Guaranteeing the conformity, quality and timeliness of intervention planning - Ensure the creation and follow-up of intervention files in the tool business - Responsible for ordering parts needed for interventions - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE Diploma(s) and/or experience(s) Bac to Bac +2 level in administration or logistics and/or significant experience preferred Specific knowledge(s) Technical skill(s) - General administrative knowledge (planning, order management, etc.) - General knowledge of IT tools and information systems Behavioral skill(s) - Interpersonal skills - Thoroughness - Responsiveness - Active listening - Adaptability
