Paris, France
Internship Explorer
Internship Explorer
You'll join the Customer Success Operations & Insights team led by Alexandre Timsit, Manager Customer Success Ops & Insights. The team consists of 3 professionals focused on operational excellence and performance optimization. Your time will be split 50/50 between Customer Success Operations and the Business Consultant team. Unlike other Customer Success positions, this internship is exclusively focused on operations—you'll dive deep into quantitative analysis, reporting, and process optimization without managing a client portfolio directly. This specialization offers strong exposure to C-level stakeholders and provides a key supporting role to senior leaders, directors, and the General Manager. 6-month internship starting July 2026 | Based in Paris Build and maintain critical business reporting: Create and optimize dashboards tracking key performance indicators across project phases (launch timelines), operational performance (seller metrics, active seller percentages), and internal team performance (consultant time allocation, revenue prioritization) Analyze data to drive operational excellence: Collect, clean, structure, and analyze data to support Customer Success processes, identify up-sell opportunities, track NPS (customer satisfaction), and monitor feature adoption Monitor performance across three dimensions: Track project delivery metrics, regional operational performance, and internal consultant effectiveness to ensure process fluidity and access to the right information at the right time Automate and optimize processes: Contribute to AI-driven automation projects (Dust agents) to streamline monitoring, improve data reliability, and reduce manual work Support strategic decision-making: Gather requirements from teams, propose data-driven solutions, and prepare structured materials for management meetings and senior leadership discussions
