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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

6Open Positions

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User Behaviour & Product Insights Intern

nortonlifelock
Found 1 month ago
Location
Prague, Czechia
Duration (Months)
2.5 Months
Time
Full-time
Work Mode
On-site
Salary
Not disclosed
Visa Help
Not disclosed
Last Verified
1 month ago

Education

  • Bachelor
  • Master

Skills & Qualifications

Technical Skills

  • Data/Analytics
  • Digital Media

Soft Skills

  • Analytical and structured thinking
  • Customer-centric mindset
  • Strong communication skills
  • Ability to work independently
  • Take initiative
  • Manage time and tasks
  • Collaborating with multiple stakeholders
  • Incorporating feedback

Job Description

Map the complete paid user journey across product flows, in‑product messaging, email communications and customer portals. Identify gaps, friction points and inconsistencies in the experience. Consolidate findings into a clear, holistic overview that helps teams understand what our customers actually go through. Collaborate with CSM, Design, Product Management and other cross‑functional stakeholders to propose improvements to the user experience based on your insights. This is a hands‑on, analytical and creative role where your work can directly shape how millions of users experience our products.

Requirements

  • Currently enrolled in or recently graduated from a Bachelor’s or Master’s program, ideally in Business, Marketing, Digital Media, UX/Design, Product Management, Data/Analytics or related fields.
  • Strong analytical and structured thinking – able to break down complex journeys into clear steps.
  • High attention to detail with a customer‑centric mindset.
  • Comfortable working with digital products and online interfaces; curiosity to click through and “reverse‑engineer” flows.
  • Strong written and verbal communication skills in English.
  • Ability to work independently, take initiative and manage your time and tasks.
  • Comfortable collaborating with multiple stakeholders and incorporating feedback.
  • Be an active full‑time student or recently graduated.
  • Have a strong interest in consumer technology, digital products and SaaS, especially how people use them.
  • Have professional fluency in English (written and spoken), as we work in a global team.

Related Field

  • Data & Analytics

Related Subfield

  • Data Analysis

Languages

  • English

Nice to Haves

  • Basic understanding of UX / CX / customer journey mapping concepts.
  • Experience with Figma, Miro, Lucidchart or similar visualization tools.
  • Interest in subscription businesses, freemium models or consumer SaaS.
  • Previous internship or project experience in marketing, product, UX or customer success.
▶Apply Now

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