





Within the B2C and B2B CRM team, you will be immersed in a position that is key to ManoMano's growth and drive Free BV: the Customer Retention. The CRM team's mission is to convert qualified visitors into profitable customers, our main objective being to maximize customers' lifetime value. As the CRM Assistant, you will be responsible for building a strong relationship between ManoMano and its customers, by managing the creation and execution of campaigns across Email, SMS, App and WhatsApp for your specific country, with an impact-oriented, personalized and automated approach. You will play a key role in the execution and animation of our loyalty program, ManoClub, ensuring customer engagement, retention and long-term value creation.