How do I apply for the Trainee IT Support Engineer position at Thompson & Terry Recruitment and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

Is the internship at Thompson & Terry Recruitment paid and what compensation can candidates expect?

Yes, this is a paid internship opportunity. Exact compensation details are typically finalized during the company interview process.

What are the working arrangements and expected duration for the Trainee IT Support Engineer role?

This position is a full-time, structured as a hybrid role, with an expected duration of 12 months.

What educational background or degree level is required for the Trainee IT Support Engineer at Thompson & Terry Recruitment?

Candidates are generally expected to be holding or pursuing the following degree levels: Bachelor.

Does Thompson & Terry Recruitment provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

Trainee IT Support Engineer

Thompson & Terry Recruitment

Found 2 months ago

Location

Chalgrove, United Kingdom

Duration (Months)

12 Months

Time

Full-time

Work Mode

Hybrid

Salary

£24,000 per annum

Visa Help

Not disclosed

Last Verified

1 month ago

Education

Bachelor

Skills & Qualifications

Technical Skills

IT Support
Technical Support
Service Desk
Helpdesk
Service Delivery
Service Technician
1 st Line Support
2 nd Line Support
Troubleshooting
IT systems

Soft Skills

intelligent
ambitious
strong communicator
LOVE working with clients
passionate about IT
problem solver
excellent customer service skills
genuinely enjoy dealing directly with clients

Job Description

As Trainee IT Support Engineer, you will work within a small team of technical experts to provide both remote and on-site technical support for an exciting and varied client base both locally and in London. Being the first point of contact for clients and customers reporting their IT or technical issues, the successful Trainee IT Support Engineer will be responsible for logging IT tickets received over the telephone, via email and through the client portal. Whilst learning on the job, day-to-day duties in this role will include taking ownership of support requests and efficiently delegating complex enquiries, general IT diagnosis and troubleshooting, fault-fixing, maintaining and installing IT systems, and working towards SLAs to ensure complete customer satisfaction at all times.

Requirements

A genuine LOVE for IT and willing to really learn with the ambition to build a long-term career in the business
A natural problem solver with excellent customer service skills and genuinely enjoy dealing directly with clients
Full UK Driving license with the willingness to regularly travel to client’s sites

IT & Security

System Administration

Languages

English

Nice to Haves

ambition to grow
ambition to build a long-term career within IT Support
willing to really throw themselves into this rapid growth
willing to regularly travel

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