Chalgrove, United Kingdom
Internship Explorer
Internship Explorer
As Trainee IT Support Engineer, you will work within a small team of technical experts to provide both remote and on-site technical support for an exciting and varied client base both locally and in London. Being the first point of contact for clients and customers reporting their IT or technical issues, the successful Trainee IT Support Engineer will be responsible for logging IT tickets received over the telephone, via email and through the client portal. Whilst learning on the job, day-to-day duties in this role will include taking ownership of support requests and efficiently delegating complex enquiries, general IT diagnosis and troubleshooting, fault-fixing, maintaining and installing IT systems, and working towards SLAs to ensure complete customer satisfaction at all times.
