Budapest, Hungary
Internship Explorer
Internship Explorer
Being the first point of contact for technology-related issues and requests * Management of incidents, problems and access management tickets (lvl1-2 support) by solving issues and communicating with stakeholders (Business, other Technology units, 3rd party suppliers) or forwarding them to internal or external developers * Taking ownership of tickets, following the lifecycle until resolution * Creating, updating, and maintaining the knowledgebase * Investigation of issues via pre-acquired knowledge or through analyzing logs, databases (SQL Server) or code, based on the understanding of business processes
