Lowestoft, United Kingdom
Internship Explorer
Internship Explorer
If you're passionate about property and customer service and are looking for a fast paced role with an award winning, growing company, we can support you to progress your property management career. Job Title: Property Manager Location: Lowestoft Brand: Leaders Salary: £21,600 + £800 commission Hours: Monday to Thursday 9am - 5:30pm About Leaders: Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market Job Summary and key responsibilities: Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Lowestoft. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: * You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy * Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue * If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor * Updating all parties on a regular basis by both phone, email or text and logging notes. * To make regular ‘well being’ calls to the landlord * Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress * Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed * Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy * Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames * Dealing with non managed deposits who are part of the No Deposit Scheme * To ensure check out process is followed and communication is sent out within company process via the Depositary site * To work with the team leaders, head of centres and branch network to understand the reason for any lost units * To maintain high levels of communication to internal and external customers
