Newcastle-upon-Tyne, United Kingdom
Internship Explorer
Internship Explorer
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about using data & analytics to solve real business challenges? Are you intrigued by the ever-evolving world of IT and Tech? Are you a confident communicator who loves working with others? If you're a university student eager to gain hands-on experience in a dynamic digital role, our industrial placement is the perfect opportunity. Challenge yourself, make an impact, apply now. Picture yourself earning while you learn, gaining skills that will shape your career. As an IT Service / Data Analyst in our industrial placement, you'll make a real impact! Within CDIO, our IT Service / Data Analyst play a crucial role in supporting IT Service Managers / Data leads to deliver first rate information, maturing data quality and standards supporting complex technology services. You'll collaborate with teams from IT service operations, becoming an integral part of the Government Digital and Data profession. You will join a dynamic multi-sourced central service support team, you'll adopt a customer-centric approach focusing on protecting live service, driving continuous improvement underpinned by data analysts to gather, interpret data to provide insights for key decision-makers. Role Area 1: ELS Service Delivery As an IT service analyst, you will: * Support the creation and governance of accurate, trusted service data to strengthen Enterprise Service Lifecycle Management "data as the bedrock" principle. * Improve data quality, structure, and consistency across the service catalogue, taxonomies and configuration items. * Analyse datasets across the pre live, live, and assurance stages to provide insights that optimise the end-to-end service lifecycle. * Identify risks, trends, and friction points that support smoother transitions from pre live to live services. * Present insights in accessible ways that build organisational confidence in service reliability, stability, and performance. * Create documentation and effectively communicate your analysis, influencing both technical, non-technical stakeholders along with management. Role Area 2: ELS Data Analytics As a Data Analyst you will: * Support the creation and governance of accurate, trusted service data to strengthen ESLM's "data as the bedrock" principle. * Improve data quality, structure, and consistency across service taxonomies and configuration items. * Analyse datasets across pre live, live, and assurance stages to provide insights that optimise the end to end service lifecycle. * Identify risks, trends, and friction points that support smoother transitions from pre live to live services. * Present insights in accessible ways that build organisational confidence in service reliability, stability, and performance. * Create documentation and effectively communicate your analysis, influencing both technical and non-technical stakeholders and management. What Can we offer you? We offer a unique opportunity to enhance your skills and experience in relationship management, communication, presenting, and analysing information and data. You'll have the chance to be part of the biggest digital operation in Government building a modern, digital tax administration, providing multi-award-winning digital services for 45 million individuals and 4.9 million businesses. If this role sounds right for you, we'd love you to apply. Best of luck!
