How do I apply for the Stage Customer Success Manager - Italian speaker position at Altus Group and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

Is the internship at Altus Group paid and what compensation can candidates expect?

Yes, this is a paid internship opportunity. Exact compensation details are typically finalized during the company interview process.

What are the working arrangements and expected duration for the Stage Customer Success Manager - Italian speaker role?

This position is a full-time, structured as a hybrid role.

What educational background or degree level is required for the Stage Customer Success Manager - Italian speaker at Altus Group?

Candidates are generally expected to be holding or pursuing the following degree levels: Master.

Does Altus Group provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

Stage Customer Success Manager - Italian speaker

Altus Group

Found 2 months ago

Location

Paris, France

Time

Full-time

Work Mode

Hybrid

Salary

€9,000.00 - €63,000.00

Visa Help

Not disclosed

Last Verified

2 months ago

Education

Master

Skills & Qualifications

Technical Skills

Finance
Banking
interest rate products
loans
swaps
options
macroeconomics
Excel
software tools

Soft Skills

organizational skills
attention to detail
ability to manage priorities effectively
analytical skills
writing skills
synthesis skills
Excellent written and verbal communication skills
Clear, structured, and well-argued speech
Pedagogical approach
Customer-oriented mindset
strong interpersonal skills
Ability to build trust-based relationships
Team spirit
flexibility
willingness to support others

Job Description

Manage the company’s client portfolio and ensure its development. Support clients and act as their main point of contact. Listen to clients to identify and address their needs. Handle customer complaints. Oversee the customer retention strategy. Monitor the action plan and analyze results and performance indicators. Analyze user experience and propose areas for improvement. Prepare reports. Ensure regular and proactive follow-up of deployed accounts to guarantee customer satisfaction and proper use of the solution by users. Coordinate and unify work teams. Support back-office tasks to ensure the quality of client data entered in our systems. Collaborate with: + Sales to identify commercial opportunities (upsell/cross-sell) for subscriptions, consulting services, or additional offerings, + Marketing to pinpoint key satisfaction drivers and create customer success stories, + Product and R&D to relay feedback and technical improvement needs for our solutions. Manage the flow of customer requests.

Requirements

Higher education (university or business school), Master’s level in Finance and/or Banking.
Position open to candidates with a first relevant experience, including internships.
Knowledge of interest rate products: loans, swaps, options, etc.
Good understanding of macroeconomics.
Proficiency in Excel.
Strong organizational skills, attention to detail, and ability to manage priorities effectively.
Strong analytical, writing, and synthesis skills.
Excellent written and verbal communication skills. Clear, structured, and well-argued speech. Pedagogical approach.
Interest and curiosity for software tools.
Customer-oriented mindset and strong interpersonal skills. Ability to build trust-based relationships.
Team spirit, flexibility, and willingness to support others.
Fluent in Italian.

Customer Experience and Support

Customer Support

Languages

Italian

Nice to Haves

commercial opportunities (upsell/cross-sell) for subscriptions, consulting services, or additional offerings
key satisfaction drivers
customer success stories
technical improvement needs for our solutions

4Open Positions