Paris, France
Internship Explorer
Internship Explorer
Manage the company’s client portfolio and ensure its development. Support clients and act as their main point of contact. Listen to clients to identify and address their needs. Handle customer complaints. Oversee the customer retention strategy. Monitor the action plan and analyze results and performance indicators. Analyze user experience and propose areas for improvement. Prepare reports. Ensure regular and proactive follow-up of deployed accounts to guarantee customer satisfaction and proper use of the solution by users. Coordinate and unify work teams. Support back-office tasks to ensure the quality of client data entered in our systems. Collaborate with: + Sales to identify commercial opportunities (upsell/cross-sell) for subscriptions, consulting services, or additional offerings, + Marketing to pinpoint key satisfaction drivers and create customer success stories, + Product and R&D to relay feedback and technical improvement needs for our solutions. Manage the flow of customer requests.
