Windsor, United Kingdom
Internship Explorer
Internship Explorer
We have an exciting placement opportunity for a Business & Process Architecture Analyst within our Retail team. In this role, you’ll be part of our Business Architecture Practice in the Transformation Management Office (TMO). You’ll help analyse, design and document the processes and requirements that enable efficient, compliant and customer focused operations. Working with colleagues across multidisciplinary teams, you’ll shape initiatives, define business and process needs, and ensure our Customer Operations processes are clearly documented and well controlled. Your work will directly contribute to improving business outcomes, customer experiences and operational efficiency across British Gas. During your placement you will: * Shape analysis activities in line with business priorities * Carry out root cause, data and impact analysis to support decision-making * Define current and future state processes and identify improvements * Collaborate with Product Owners, Architects, Service Designers and other partners to deliver end-to-end solutions * Ensure Customer Operations processes are accurately documented within the agreed framework * Support process owners in maintaining models, controls and documentation aligned to customer journeys * Work closely with teams across Customer Operations, Field Delivery, Customer Contact, Technology and external partners
