Barcelona, Spain
Internship Explorer
Internship Explorer
As an Operations Intern, you will be the primary coordinator of international transport, managing our service providers, including agents, shipping and trucking carriers, and customs brokers. You will keep clients informed about their shipment progress, update them on key stages, guide them through challenges, and provide the best possible solutions when necessary. Committed to delivering high-quality service, prompt responsiveness, and reliability, you will drive OVRSEA's growth with the following responsibilities: 👉 Global transport operations for large imports or exports (70%) - Support a portfolio of customers. - Carry-out and organize air, sea, road and rail transport. - Advise customers and resolve issues proactively. 👉 Customer success management (20%) - Being the main point of contact with existing clients. - Finding upsell opportunities. - Increase client platform usage. 👉 Development and structuring (10%) - Manage supplier relationships and negotiations (carriers & agents worldwide). - Develop the team’s knowledge (research and production of articles). - Refine operational strategies.
