Weert, Netherlands
Internship Explorer
Internship Explorer
As our Sales Customer Support Intern you are responsible to coordinate group reservations for all our locations. You are the The Social Hub specialist and you know how to tell the The Social Hub story, sell the The Social Hub concept, products, and services to all guests & members to make them returning guests & members by delivering the best The Social Hub experience. You identify market opportunities and know how to turn these into commercial results. You have an open mindset and always available with a friendly (digital) smile to meet all the needs of The Social Hub communities and the questions of random strangers. This is next level guest services and support: You love to connect, engage, and recognize our guests all while making every interaction a memorable one. It is because of you every guest will become a raving fan of TSH! We're looking for enthusiastic individuals to join our team for a period of 5-6 months, with opportunities to in September 2026. In case you don’t know who we are (ahem): Redefining hybrid hospitality since 2012, The Social Hub sets standards on a global scale. Offering a community driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities and coworking for every demographic, the company’s success is unprecedented. The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone. What You’ll Do * Take enquiries and bookings via various channels * Execute financial handlings such as sending out, checking and raising invoices * Prepare arrival information with completed final and accurate details for our local colleagues, to ensure the best experience for our guests * Work with our Hotel Management Systems (Mews, Pxier and Omniboost), Zendesk, Salesforce and our other main systems * Advise our guests on the services and products TSH has to offer * Respond to inquiries via email, telephone and other channels regarding reservations, hotel information and guest concerns * Resolve guest’s challenges & complaints in a quick, efficient manner to maintain the guest satisfaction and quality of our service * Assist & help co-team members in servicing the guests during peak moments * Support our local operations team, to deliver unforgettable experiences for all our guests
