How do I apply for the Process Improvement Intern position at Emma – The Sleep Company and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

Is the internship at Emma – The Sleep Company paid and what compensation can candidates expect?

Yes, this is a paid internship opportunity. Exact compensation details are typically finalized during the company interview process.

What are the working arrangements and expected duration for the Process Improvement Intern role?

This position is a not disclosed, structured as a hybrid role, with an expected duration of 4 months.

What educational background or degree level is required for the Process Improvement Intern at Emma – The Sleep Company?

Candidates are generally expected to be holding or pursuing the following degree levels: Bachelor.

Does Emma – The Sleep Company provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

Process Improvement Intern

Emma – The Sleep Company

Found 3 weeks ago

Location

Lisbon, Portugal

Duration (Months)

4 Months

Time

Not disclosed

Work Mode

Hybrid

Salary

1250€ monthly

Visa Help

Not disclosed

Last Verified

3 weeks ago

Education

Bachelor

Skills & Qualifications

Technical Skills

Excel
CRM literacy
analytical thinking
data visualization
process mapping

Soft Skills

communication
drive
ambition
self-starter
teamwork

Job Description

You will map current offline operational workflows and identify solutions to resolve bottlenecks. You will develop clear documentation process maps for Offline post-sale processes. You will build reports that visualize trends, root causes, and performance against SLAs using datasets from our CRM platform. You will support stakeholders across the Offline sales channel with operational queries.

Requirements

currently studying Business, Operations, Data/Analytics, Industrial Engineering, or a related field
proficiency with Excel
basic CRM literacy
strong analytical thinking: can frame problems, form hypotheses, and validate with data
clear communication: charts, concise write-ups, and stakeholder-friendly presentations
the drive and ambition to learn
self-starter

Operations and Logistics

Generalist Operations

Languages

Portuguese

Nice to Haves

Sprinklr (reports, dashboards, SOQL/Power Query)
process mapping (swimlanes)
understanding of CX metrics (CSAT, NPS, CES) and service operations metrics (AHT, FCR, backlog, SLA adherence)

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