Milan, Italy
Internship Explorer
Internship Explorer
Provide excellent customer support (in English) through emails and callsUnderstand customers’ requests and use problem solving skills to meet their expectationsInteract with our network of Italian artisans to negotiate the best solution for the company and its clientsMonitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questionsActively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experienceSuggest retention initiatives and contribute to improve customer loyaltyContinuously evaluate internal customer care processes and propose business development initiatives
