Colchester, United Kingdom
Internship Explorer
Internship Explorer
Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre.Perfect for students, recent graduates, or early‑career professionals (0–2 years).Working Pattern:20 Hours per weekMonday-Friday6 months contractKey responsibilities: Handle Incidents and Service RequestsProvide assistance with enrolment and setup of new or existing end user devices.Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.Enrolling laptops into Intune.Assist users with new system views and working.Interact with other technical staff to understand problems and relay information to lessexperienced agents and /or users; Manage User’s expectations about problem resolution.Appraise Technician I, II and Region Lead of daily performance.Keep team informed of any issues or recurring problems.In this role you will gain experience with O365 / Microsoft 365 / M365, Active Directory, ticketing systems, and Intune as well as Helpdesk / Service Desk skills
