How do I apply for the IT Support Engineer Level 1 position at MSX International and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

What are the working arrangements and expected duration for the IT Support Engineer Level 1 role?

This position is a part-time, structured as a hybrid role, with an expected duration of 6 months.

What educational background or degree level is required for the IT Support Engineer Level 1 at MSX International?

Candidates are generally expected to be holding or pursuing the following degree levels: Bachelor.

Does MSX International provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

IT Support Engineer Level 1

MSX International

Found 2 months ago

Location

Colchester, United Kingdom

Duration (Months)

6 Months

Time

Part-time

Work Mode

Hybrid

Salary

Not disclosed

Visa Help

Not disclosed

Last Verified

1 month ago

Education

Bachelor

Skills & Qualifications

Technical Skills

O365 / Microsoft 365 / M365
Active Directory
ticketing systems
Intune
Helpdesk / Service Desk skills
MS‑900
CompTIA A+
Network+

Soft Skills

Solution mindset
Prioritization, planning and organisational skills
Enthusiastic, flexible, and able to take initiative to work independently
Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
Ability to learn

Job Description

Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre.Perfect for students, recent graduates, or early‑career professionals (0–2 years).Working Pattern:20 Hours per weekMonday-Friday6 months contractKey responsibilities: Handle Incidents and Service RequestsProvide assistance with enrolment and setup of new or existing end user devices.Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.Enrolling laptops into Intune.Assist users with new system views and working.Interact with other technical staff to understand problems and relay information to lessexperienced agents and /or users; Manage User’s expectations about problem resolution.Appraise Technician I, II and Region Lead of daily performance.Keep team informed of any issues or recurring problems.In this role you will gain experience with O365 / Microsoft 365 / M365, Active Directory, ticketing systems, and Intune as well as Helpdesk / Service Desk skills

Requirements

0–2 years
Handle Incidents and Service Requests
Provide assistance with enrolment and setup of new or existing end user devices
Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals
Enrolling laptops into Intune
Assist users with new system views and working
Interact with other technical staff to understand problems and relay information to lessexperienced agents and /or users
Manage User’s expectations about problem resolution
Appraise Technician I, II and Region Lead of daily performance
Keep team informed of any issues or recurring problems
O365 / Microsoft 365 / M365
Active Directory
ticketing systems
Intune
Helpdesk / Service Desk skills
Computer Science Course attendee
ITIL 4 (Beneficial)
MS‑900, CompTIA A+/Network+ (Beneficial)
Solution mindset
Prioritization, planning and organisational skills
Enthusiastic, flexible, and able to take initiative to work independently
Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
Ability to learn

IT & Security

IT Project Management

Nice to Haves

ITIL 4

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