London, United Kingdom
Internship Explorer
Internship Explorer
The position is based in London and will report to the Senior L&D Practice Manager. The post holder will work closely with colleagues in the London and Newcastle offices, and the EMEAPAC (Europe, Middle East and Asia Pacific), Canada and US regions. Responsibilities include but are not limited to: * Project management support + Manage allocated L&D projects, programmes, and sessions (virtual and classroom) by providing comprehensive support to the team + This includes co-ordinating activities, e.g. sending out participant invitations; sending out pre-course work, including setting up and sending out psychometrics; bookings rooms; organising catering; setting up and attending relevant meetings; taking clear and accurate notes; summarising key discussion points and following up on all actions + Engage with stakeholders (internal and external clients) to ensure each project, programme, or session progresses in line with agreed timelines * Process supplier invoices or expense claims promptly and ensure all internal records are maintained * Provide a discrete and confidential support service to the L&D Leadership team and L&D Managers * Manage diaries in Outlook: arrange meetings in different time zones, sending and responding to invites, resolving conflicts, confirming appointments and providing managers with the relevant information/correspondence prior to each meeting * Proactive management of local and international business travel for L&D Managers * Maintain accurate electronic records e.g. logging client training in InterAction (client database) and the Learning Management System (LMS) and running reports as required * Ensure that work received from the document specialist is logged and saved in the document management system (Microsoft SharePoint) * As a matter of course, update process notes to ensure that systems and procedures remain efficient and effective * Maintain the drive for quality, continually checking and deploying the “4 eyes” process * L&D research: as required, assist the L&D Managers by researching certain training related topics * Prepare for and attend weekly catchups with the Senior L&D Practice Manager and catchups with L&D Managers to discuss workload and progress on projects
