Vilnius, Lithuania
Internship Explorer
Internship Explorer
As a Payment Processing Assistant (Evening shift) with Convera based in our Vilnius office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and investigative duties are managed and resolved in accordance with client’s expectations. This is a fixed term position until the end of 2026. Working hours Monday to Friday, 4 pm - 12.30 am. You will be responsible for: • Coordinate payment queries, providing as immediate answers were possible and referring to banking partners when necessary. • Accurately coordinate inquiries from banking partners and identify received funds in accordance with agreed SLAs. • Act as the bridge between our banking partners and internal teams both in writing and verbally as required. • Communicate with the correspondent bank network to help resolve payment investigations.
