Düsseldorf, Germany
Internship Explorer
Internship Explorer
As a working student, you will support our team across two key, interconnected pillars: 1. 1. Customer Journey Management * Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps, utilizing both qualitative and quantitative data to identify "moments of truth." * Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops. * Prototyping & Visualization: Helping to prototype services and using your visualization skills to make future customer journeys tangible and easy to understand. 2. Process Excellence * Process Mapping: Actively supporting the mapping and documentation of a wide range of business processes across the organization. * Standardization: Making sure that we have standardized processes across METRO, helping to create a consistent global framework for corporate units and international markets. * Documentation: Keeping our process library up-to-date and ensuring that standards are clearly defined and easy to follow.
