




Offer exceptional guest care at all times Address guest concerns courteously and promptly to ensure their satisfaction Collaborate with colleagues in all departments to elevate the overall guest experience consistently Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation Engage in continuous learning and skill development to maintain service excellence Utilise all relevant systems correctly to complete tasks in a timely manner Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations Complete any other reasonable request made by a member of the management team or a supervisor