



Zendesk builds software designed to improve the customer experience. Your favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It’s about our people knowing that they’re valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Resource Groups play a vital role in creating communities that bring us together and ensure we feel supported at work. Your job as a User Experience Research intern will be to help with some of the UXR team initiatives, research projects. Other projects will help with communication and processes to support the broader research team so that our research can be easy to access and amplified inside the organisation. We need an organized, self-starter who is detail oriented. As a UX Research intern, we expect curiosity, and eagerness to learn, and apply the fundamentals of UX Research. You care deeply about the user experience. You have an interest in learning about users, and can communicate effectively and clearly what you have learned through various mediums such as short executive summaries, reports, or videos. An eye for detail and visual communication skills are also important. Those with an eagerness to learn or an attitude of figuring it out will enjoy working in our team. By joining our small but mighty team, you will get to learn from various researchers with a broad range of expertise and will be learning hands-on and practical research skills.