Chalfont St Giles, United Kingdom
Internship Explorer
Internship Explorer
You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is maintained and serviced effectively. You will work across multiple systems/ERPs. In our Service Operations Trainee programme, we provide rotation/learning within Service Operations Departments: Business Operations, Service Centre & Planning and Logistics for Healthcare Systems. You will be responsible for: * Working closely with customers (med tech staff: Doctors, Radiographers, etc.) and field service engineers on equipment status issues and coordinate engineer service repairs and maintenance (take calls, books jobs/FSE, order parts, customer/service engineers escalations, etc.) * Be responsible for coordinating and resolving internal customer (such as Field Engineers) issues with their parts, tools and transport. Duties will include escalations of parts as well as problem solving/managing courier problems * Ensure first class execution of customer service contracts and non contract (IB management, accurate and timely billing, cost debrief, customer and supplier creation/management, manage cash and disputes, purchase orders and payables, etc.)
