Warszawa, Poland
Internship Explorer
Internship Explorer
Technical Service Administration Trainee (Field Service Operations) will be responsible for the administrative processes in the TS team focusing on the transactional processes by providing efficient support in response to customer needs in accordance with standard operatorial procedures to achieve financial, quality and customer satisfaction targets. In this role, a typical day will include: * Processing of customer service requests, internal service requests and other inquiries * Handle customer direct parts requests including ordering and invoicing * Dispatch engineers on customers and internal demands including case and work-order creation and management. * Maintain high data integrity with the Installed Base data in CRM including connections to other systems * Setup of new service contracts including creation of PM plans * Renewals of existing service contracts including creation/maintenance of PM plans * Maintain service contracts billing plans and invoicing in ERP system Manage master data in ERP and CRM, including materiel configuration, extension, pricing etc. * Manage spare parts orders and receiving in collaboration with engineers and warehouse.
