How do I apply for the Customer Assistant - Cafe position at Marks and Spencer and track my application?

We provide a direct link to the official application portal. You can apply directly here . Additionally, you can easily track this and other applications by clicking the bookmark icon to save it to your YGI Kanban board .

What are the working arrangements and expected duration for the Customer Assistant - Cafe role?

This position is a full-time, structured as a on-site role.

Does Marks and Spencer provide visa sponsorship or assistance for international applicants?

Regarding visa assistance and sponsorship for this role, the official status is currently listed as: Not disclosed.

Customer Assistant - Cafe

Marks and Spencer

Found 2 weeks ago

Location

Sevenoaks, United Kingdom

Time

Full-time

Work Mode

On-site

Salary

Not disclosed

Visa Help

Not disclosed

Last Verified

2 weeks ago

Skills & Qualifications

Technical Skills

digital tools
food safety standards
VM principles
commercial operation

Soft Skills

Customer service
Teamwork
Flexibility
Adaptability
Communication
Problem-solving
Attention to detail
Active listening

Job Description

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Requirements

Being digitally confident is essential.
You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait.
You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters.
You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital.
You’ll adapt quickly, working where needed with pace.
Serve our customers efficiently and brilliantly well – on the shop floor and at service points
Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
Skilled to utilise all digital tools and communication channels to do the job
Share customer and colleague feedback to help us do things better
Share knowledge and experience with colleagues to support others in building skill and confidence
Own their own learning & development and proactively access digital learning solutions
Know the daily sales targets, priorities, promotions & selling opportunities
Have great product knowledge to sell and recommend our products and services
Proactively engage with customers to understand their needs and make recommendations
Understand the store priorities and their part to play
Complete tasks with pace and in line with SOPs
Minimise cost and waste through good process practice
Follow safe and legal working practices
Understands how M&S operates,it’sstrategy, future and the role they play
Committed to delivering excellent work fast with great attention to detail
Open to and acts on feedback, asking for this regularly
Sets performance objectives for self in conjunction with line manager and in line with business plans
Takes accountability for planning and managing own work efficiently to ensure objectives are met
Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
Effective at communicating their intentions to others; ensures communication is clear and simple
In control of their own reactions and considers how to share their perspective to create better reaction for team
Copes well with change and work challenges and recovers quickly from its impact
Builds positive relationships by being a good listener and getting to know people by establishing a connection
Contributing to store sales and cost control
Work across the store to get things done right first time within timescales
Comprehensive knowledge of customer shopping channels
Good level of product knowledge and services across the store
Up to date knowledge of the commercial operation and brilliant basics
Good level of digital capability and use of digital tools and applications
Understand customer needs and spot selling opportunities
Adapting to change
Good Knowledge of VM principles

Customer Experience and Support

Customer Support

Languages

English

Nice to Haves

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Customer Assistant - Cafe

Skills & Qualifications

Technical Skills

Soft Skills

Job Description

Requirements

Related Field

Related Subfield

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