







Evaluate and understand existing business processes and collect requirements to propose advanced digital process designs. Create and implement innovative digital solutions for process optimization, including automation and the development of applications such as Business Process Management (BPM) tools and Robotic Process Automations (RPA).3. Define and execute Business Intelligence solutions to assist internal clients in achieving their business objectives, incorporating the design of scorecards, dashboards, and the implementation of Key Performance Indicators (KPIs) and metrics. Facilitate effective change management during the implementation of new processes/tools, developing communication materials and providing training if needed. Manage the infrastructure required for successful process improvement initiatives, overseeing tools, reports, models, and related components. Construct and facilitate reporting mechanisms for assessing process efficiency, compliance, and other critical metrics. Prepare presentations for management, conferences, and internal meetings to communicate progress and results. Collaborate with the Business Process Excellence Manager on corporate initiatives, offer advisory support to other departments, and undertake special projects as required