Linköping, Sweden
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In this Master's Thesis project, you will delve into Artificial Intelligence (AI) and its application in our Customer Care department. This project offers a unique opportunity to explore the possibilities of utilizing AI technology internally for support, enhancing security measures, leveraging existing documentation as a knowledge source, and implementing a privacy sandbox beta version of the Netadmin Chat Bot. In this project, you will: * Explore the capabilities of AI chatbots and their potential impact on customer support. * Analyze the security implications of implementing an AI chatbot and propose measures to ensure data privacy and protection. * Utilize existing documentation and knowledge base to develop a robust knowledge source for the chatbot. * Design and develop a privacy sandbox beta version of the Netadmin Chat Bot, allowing for controlled testing and refinement. The goal of this Master's Thesis project is to thoroughly investigate and develop an AI chatbot solution for Netadmin's Customer Care department. The project will explore various aspects of chatbot implementation, including its internal applications for support functions, enhancing overall security measures, utilizing current documentation as a valuable knowledge source, and developing a privacy sandbox beta version of the Netadmin Chat Bot. Successful completion of this project will require in-depth research and analysis of existing AI chatbot platforms and technologies. You will work closely with our dedicated team, gaining practical experience in AI development and deployment while contributing to advancing customer service capabilities within our organization. Purpose The purpose of this Master's Thesis project is to investigate and unlock the potential of AI technology in the context of Netadmin's Customer Care department. By developing an AI chatbot, we aim to enhance internal support processes, improve security measures, streamline access to information through existing documentation, and provide a beta version of a privacy sandbox environment for the Netadmin Chat Bot. Ultimately, we strive to reduce the time required for our support team to handle routine inquiries and focus their expertise on more complex customer issues, leading to improved efficiency and customer satisfaction.
