Manchester, United Kingdom
Internship Explorer
Internship Explorer
To deliver a high standard of food & beverage services and ensure customer satisfaction ratings are high at all times. You must always maintain client-focused service, politeness, and professionalism. Service * To deliver waiting service during service hours professionally and pleasantly, ensuring excellent client service at all times. * To provide food and beverage services to meeting rooms and the restaurant, cleaning and replenishing as necessary. * Follow duties and daily plans as outlined and as stated on the rota. * Ensure all catering areas are left clean and tidy, signing off relevant duties on the appropriate cleaning schedules. * To assist with washing up in the food services area and ensure catering equipment is kept clean and tidy, adhering to Health & Safety standards. * To comply with company training programmes and all related documentation. * To follow and support any reasonable requests related to the position and department operations. * To ensure stock and stock levels are well maintained under the supervision of the F & B Team Leader or, in their absence, the F & B Supervisor, or as directed by a senior manager. * To take all possible steps to provide first-class client service at all times and in all circumstances. * To maintain a cheerful and helpful demeanour throughout working hours. Room Setting & Service: * To set rooms each evening for the following day per client requirements and company standards * Ensure that meeting rooms not in use are set up to company standards and, therefore, available for client show rounds. House-keeping: * Ensure that all meeting rooms, staff offices and common areas are maintained to the highest level of cleanliness. * To carry out deep-cleaning duties within the venue as per the schedule provided by the Facilities Supervisor * Ensure all waste removal is carried out according to Health & Safety regulations and company standards. * Ensure that stocks of cleaning materials are maintained by updating stock sheets. * Store and notify your line manager of any lost property in the venue. General: * To be available for staff briefings and company events, including attendance at the company * To be available for weekend work where necessary * To undertake any reasonable requests for ad hoc duties by the venue team Health and Safety * To carry out duties following all Health and Safety regulations and company best practice * To comply with the company and statutory regulations on grooming and personal hygiene standards. * To wear the correct standard of dress or uniform at all times
