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Paid Internship
Work Mode
Time Spent
Required Degree
Duration

8Open Positions

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Customer Assistant - Operations

Marks and Spencer
Found 1 month ago
Location
Bristol, United Kingdom
Time
Part-time
Work Mode
On-site
Salary
Not disclosed
Visa Help
Not disclosed
Last Verified
1 month ago

Skills & Qualifications

Technical Skills

  • Digitally confident
  • in-store systems and tools
  • track deliveries
  • manage stock
  • digital tools and communication channels
  • digital learning solutions
  • digital capability
  • digital tools and applications
  • VM principles

Soft Skills

  • Hardworking individuals
  • Team player
  • Flexibility
  • Champion new ways of working
  • Open mindset
  • Positive attitude
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer
  • Serve our customers efficiently and brilliantly well
  • Share customer and colleague feedback
  • Share knowledge and experience with colleagues
  • Own their own learning & development
  • Understand the store priorities and their part to play
  • Complete tasks with pace
  • Minimise cost and waste
  • Follow safe and legal working practices
  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self
  • Takes accountability for planning and managing own work efficiently
  • Is curious and asks questions to challenge the status quo
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • Work across the store to get things done right first time
  • Understand customer needs and spot selling opportunities
  • Adapting to change

Job Description

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply.

Requirements

  • Accepting deliveries
  • Unpacking goods
  • Preparing crates
  • Digitally confident
  • In-store systems and tools to track deliveries
  • Manage stock
  • Team player
  • Adapt to the changing needs of the store
  • Serving customers efficiently and brilliantly well
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback
  • Share knowledge and experience with colleagues
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge
  • Proactively engage with customers
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste
  • Follow safe and legal working practices
  • Understand how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Related Field

  • Retail

Related Subfield

  • Retail Sales
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