Copenhagen, Denmark
Internship Explorer
Internship Explorer
The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from more than 170 countries with the UN and UNDP’s presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team. As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP/ITM internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of the world’s leading clean energy and sustainability initiatives, while learning to take into consideration the local context. By being part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies. Our office is located at UN City in Copenhagen giving you the opportunity to interact with people outside the UNDP ITM Unit. Duration: 6 months (3 August 2026 - 31 January 2027) Duties and Responsibilities * Installation and Operation: Setup and Install IoT network and foundation infrastructure in UNDP Country Offices and projects under cooperation between UNDP and other UN agencies, integrating with IoT Platform in Azure, testing the sensors and the gateways, testing the whole infrastructure chain, and providing full operation support after commissioning. * Troubleshooting and Resolution: Provide technical support resolve issues related to network and connectivity using standard procedures to troubleshoot and resolve any issues concerning the infrastructure as per SLA; working with the UNDP Country Offices IT teams, HQ team and vendors to ensure performance. * Alarm handling and escalation: Handle incoming incidents through UNall ITSM platform and monitor alarms sent by NMS/dashboard. Work together with SFNOC team and escalate incidents or issue which are complex to handle and that needs vendor or Level-2 supports intervention. * Capacity building and field operation support: Support capacity building exercises by assisting the preparation and organization of global webinars, trainings, and on-site operational support as required by UNDP Country Offices with the consultation of IoT Team and management guidance. * Development of IT systems: Assist development of support IoT system operation procedure and structure to provide efficient/fast responses, developing manuals/guidelines to help/educate end-users, to develop/research IoT sensors and platform integration. * Documentation and ISO 9001 Compliance: Write documentation related to IoT support operation, but not limited to, procedures, system documentation, technical guides, conformity and corrective reports, and user feedback. Monitor and ensure compliance with corporate standards and ISO 9001:2008 of both the roll-out process and documentation.
